SHIPPING & RETURNS

Shipping

We aim to process orders quickly and efficiently.

 

Orders are typically processed within 1–2 business days after purchase.

Shipping times vary depending on your location and will be calculated at checkout.

 

Once your order ships, you will receive a confirmation email with tracking information.

 

Please note that delivery times may vary during holidays, promotions, or high-demand periods.

 

Returns

We want you to be satisfied with your CAPSL purchase.

If for any reason you are not completely satisfied with your order, you may request a return within 30 days of delivery.

To be eligible for a return, items must be:

Unused

In their original packaging

In the same condition in which they were received

 

Returns are accepted only for products purchased directly from our website.

To initiate a return, please contact our team at:

hello@mycapsl.com

 

Once your return request is approved, we will provide instructions for returning the product.

Refunds will be issued to the original payment method once the returned item has been received and inspected.

Shipping fees are non-refundable unless the product arrives damaged or defective.

CAPSL reserves the right to deny returns that do not meet the eligibility requirements outlined above.

 

Non-Returnable Items

The following items cannot be returned:

Products marked as Final Sale

Customized or personalized products

Items that have been used or damaged after delivery

 

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue.

 

Our team will review the case and help resolve the situation as quickly as possible.